Shipping & Handling

Shipping and Handling

Thank you for shopping at FilterHub.co.nz. This page outlines our shipping and handling policies to provide you with a clear understanding of how we process and deliver your orders.

Processing Time:

Orders are typically processed within 1-2 business days after receiving payment confirmation. Please note that processing time may vary depending on the availability of the product and any customization requirements.

Shipping Methods:

We offer several shipping options to meet your needs:

1. Standard Shipping: Our standard shipping option typically takes 2 to 5 business days for delivery, depending on your location within New Zealand.

2. Expedited Shipping: For faster delivery, we offer expedited shipping services. Expedited orders are typically delivered within 1-2 business days.

3. International Shipping: We also offer international shipping to select countries. Shipping times vary depending on the destination and shipping method selected at checkout.

Shipping Rates:

Shipping rates are calculated based on the weight of your order, the shipping method selected, and your location. You can view the shipping rates for your order during the checkout process before completing your purchase.

Tracking Your Order:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment and estimate its arrival date.

Handling Fees:

In addition to shipping charges, a handling fee may be applied to cover the costs associated with packaging and processing your order. Handling fees are included in the total cost of your order and are displayed during the checkout process.

Order Changes and Cancellations:

If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed quickly, and changes may not always be possible.

Damaged or Lost Shipments:

In the rare event that your order arrives damaged or is lost during transit, please contact us immediately. We will work with our shipping partners to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.

Contact Us:

If you have any questions or concerns about our shipping and handling policies, please don’t hesitate to contact us at sales@filterhub.co.nz or +642108661550. Our customer service team is here to assist you with any inquiries you may have.

Thank you for choosing FilterHub.co.nz. We appreciate your business!