Returns Policy

Thank you for shopping at FilterHub.co.nz. We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. This Returns Policy outlines our procedures for returning products and seeking refunds or exchanges.

Eligibility for Returns:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns must be initiated within 7 days of the purchase date.

Non-Returnable Items:

Gift cards
Downloadable software products
Some health and personal care items

How to Initiate a Return:

To initiate a return, please follow these steps:

Contact our customer service team at sales@filterhub.co.nz or [phone number] to request a return authorization.
Provide your order number and the reason for the return.
Once your return request is approved, we will provide you with instructions on how to return the item.

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Exchanges:

If you need to exchange an item for a different size or model, please contact our customer service team to arrange an exchange.
You may be responsible for any price difference between the original item and the exchanged item, as well as any additional shipping costs.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

Contact Us:

If you have any questions about our Returns Policy, please contact us at sales@filterhub.co.nz or +642108661550. Our customer service team is here to assist you with any inquiries you may have.

Thank you for shopping at FilterHub.co.nz. We appreciate your business!